Get quick answers to the most common questions about Stride Campus.
Yes, Stride Campus requires a verified school email address to ensure only students can join the platform. This helps maintain the integrity of our campus communities.
If you're a student but don't have a school email, contact our support team. We can help verify your student status through alternative methods.
Yes, you can change your username in your account settings. However, keep in mind that this will affect how others find and recognize you on the platform.
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link in your inbox.
New users receive 120 credits as a welcome bonus. You can also earn credits by:
Click the "+" button in the Spaces section and fill out the creation form. You'll automatically become the admin of your new space.
Yes, you can leave any space you've joined by clicking the "Leave" button on the space page.
Use the search function in Spaces and try searching for your course code, professor name, or subject area.
Yes, you can block users from their profile page or within the chat interface. Blocked users won't be able to message you.
Yes, you'll receive push notifications for new messages (if you have notifications enabled). You can also see unread message indicators in the chat interface.
Currently, you cannot delete sent messages. Be thoughtful about what you send, as messages are permanent.
Each message to Nia costs 10 credits. However, you can earn 1-20 random credits back through engaging conversations.
Nia can help with:
Yes, Nia is available 24/7. However, you need credits to send messages, so make sure you have enough credits in your balance.
Nia can help explain concepts and provide guidance, but she won't do your homework for you. She's designed to help you learn, not to enable cheating.
Download costs vary by file size:
You can upload most common file types including PDFs, Word documents, images, videos, and more. Check the upload interface for the complete list of supported formats.
You earn 20 credits for each resource you upload, regardless of file size. Quality resources that get upvoted may earn additional recognition.
No, you should only upload materials you have permission to share. This includes your own notes, original work, and materials with appropriate permissions.
Your credit balance is displayed on your dashboard and in your profile. You can also view your transaction history to see all credit activities.
When you reach a new level, you'll see a notification and your level badge will update throughout the platform. Higher levels give you more status in the community.
No, credits can only be earned through participation on the platform. This ensures the system rewards genuine engagement rather than just spending money.
Credits are awarded automatically, but there may be a delay. Try refreshing the page or wait a few minutes. If credits still don't appear, contact support.
Yes, Stride Campus works on both web browsers and mobile devices. For the best mobile experience, you can also download our mobile app.
Stride Campus works on all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your browser.
Yes, we take privacy seriously. Your personal information is encrypted and protected. We never share your data with third parties without your consent.
Other students can see your username, profile picture, bio, and public posts. Your email address and other private information are never shared.
Use the report button on any post, comment, or user profile. You can also contact our support team directly for serious issues.
Currently, profiles are public to other students on your campus. This helps build community connections. If you have privacy concerns, contact our support team.
We typically respond to support requests within 24 hours during business days. For urgent issues, we try to respond faster.
Yes! We love hearing from our users. Use the feedback form in the app or contact our support team with your suggestions.
Yes, check out our comprehensive documentation in the Help section, including guides for all major features.
If you didn't find the answer to your question here:
We're here to help make your Stride Campus experience as smooth as possible! 🎓