Password Reset Process

During the authentication migration, you'll need to reset your password. This guide walks you through the process step by step.

Why Password Reset is Required

Security Requirements

Privacy Protection: We cannot access your actual passwords
Encryption Differences: Different systems use different encryption methods
Industry Standards: Best practices require fresh password creation during migrations
Enhanced Security: New system has stronger password requirements

What's Preserved

All Account Data: Your profile, posts, credits, and settings remain intact
Same Username: You'll keep your current username
Same Spaces: You'll remain in all your current communities
Same Credits: Your credit balance and history are preserved

Step-by-Step Process

Step 1: Initiate Password Reset

Login Attempt: Try to log in with your current credentials
Migration Prompt: You'll see a migration notification
Reset Request: Click "Reset Password" to begin the process
Email Verification: Check your email for reset instructions

Step 2: Create New Password

Click Reset Link: Click the link in your email
Password Requirements: Follow the new password requirements
Strength Validation: Ensure your password meets security standards
Confirmation: Confirm your new password

Step 3: Complete Migration

Login Test: Test your new credentials
Account Verification: Verify your account is working correctly
Feature Test: Test key features to ensure everything works
Support Contact: Contact support if you encounter issues

Password Requirements

Minimum Requirements

Length: At least 8 characters
Letters: Must include uppercase and lowercase letters
Numbers: Must include at least one number
Special Characters: Must include at least one special character

Recommended Practices

Unique Password: Don't reuse passwords from other accounts
Password Manager: Use a password manager for better security
Regular Updates: Consider updating your password regularly
Two-Factor: Enable two-factor authentication when available

Troubleshooting

Common Issues

Email Not Received: Check spam folder, request resend
Reset Link Expired: Request a new reset link
Password Rejected: Ensure password meets all requirements
Login Problems: Clear browser cache and try again

Getting Help

If you encounter issues:

Email Support: support@stridecampus.com
Live Chat: Available during migration period
Account Recovery: Use account recovery process
Community Support: Ask for help in community forums

Security Tips

Password Security

Strong Passwords: Use strong, unique passwords
Password Manager: Consider using a password manager
Regular Updates: Update passwords regularly
No Sharing: Never share your password with anyone

Account Security

Secure Devices: Only log in from secure devices
Log Out: Always log out from shared devices
Suspicious Activity: Report any suspicious activity immediately
Contact Updates: Keep your contact information current

After Password Reset

Verification Steps

Login Test: Ensure you can log in with new password
Profile Check: Verify your profile information is correct
Data Check: Confirm all your data is accessible
Feature Test: Test key features and functionality

Next Steps

Update Mobile App: Update to latest version if needed
Review Settings: Check your privacy and notification settings
Security Review: Review your account security settings
Support Contact: Contact support if you have any concerns

Support Resources

Available Help

Email Support: support@stridecampus.com
Live Chat: Available during migration period
Documentation: Comprehensive guides and FAQs
Community: Help from other users and moderators

Emergency Support

Account Lockout: Immediate assistance for account access issues
Data Concerns: Help with data access and recovery
Technical Issues: Support for technical problems
Security Issues: Immediate response to security concerns

Remember: This is a one-time process designed to improve your security and experience. We're here to help every step of the way.